Product guide
Customer conversation software for growth teams
Find, qualify, and act on customer conversations across social channels without adding another noisy alert feed.
Customer conversation software should do more than monitor mentions. It should find relevant problem and buying conversations, explain why each one matters, and help the team respond in a consistent human voice.
The useful signal is rarely a brand mention
Customers often describe the problem before they know which product to name. Mention tracking misses that wider demand.
For a growth team, the opportunity is to connect market listening, qualification, drafting, and learning in one operating loop.
A practical way forward
Listen beyond mentions
Search the problems, alternatives, outcomes, and questions connected to your market.
Qualify centrally
Use a shared definition of customer fit and conversation value.
Keep the voice coherent
Draft from approved language and improve it with team edits.
Feed outcomes back
Use replies and conversions to sharpen future prioritization.
Questions founders and growth teams ask
How is this different from social listening?
Traditional listening emphasizes monitoring and alerts. S’more emphasizes qualification, action, and learning what converts.
Can medium-sized businesses use it?
Yes. Teams can run multiple agents across products, audiences, or goals.
Does it replace community management?
No. It helps community and growth teams decide where their attention is most valuable.
Keep exploring
Find the conversations that deserve your attention
S’more searches millions of posts, applies judgment, and helps you go direct in your own voice
Start with 3 free runs